Beauty by Belle Refund Policy
Welcome to Beauty by Belle, Your Afro-Caribbean Haven
At Beauty by Belle, we strive to ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, please review our refund policy outlined below:
Refund Eligibility:
- To be eligible for a refund, items must be in their original condition, unopened, and with all packaging intact.
- Perishable goods, such as fresh vegetables, meat, and fish, cannot be refunded for hygiene reasons unless there is a quality issue.
How to Initiate a Refund:
- Contact our Customer Service Team at [customer.service@beautybybelle.com] within 14 days of receiving your order.
- Provide your order number and a detailed explanation of the reason for your refund request.
Refund Process:
- Once your refund request is approved, please send the items back to us at the following address: 109 Wharf Street North, Leicester, UK (LE1 2AD).
- Upon receiving the returned items, we will inspect them to ensure they meet the eligibility criteria.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
Store Credits:
- In some cases, we may offer store credits as an alternative to a refund.
Contact Information:
- For any questions or concerns related to refunds, please contact our Customer Service Team at [Jhounkponou@yahoo.fr].
Physical Store Visit:
- If you made a purchase at our physical store, kindly visit us with the original receipt to discuss refund options.
Store Hours:
- Our physical store is open Monday to Saturday, from 10:30 AM to 7:30 PM.
Join the Beauty by Belle Community:
- Experience the warmth of our community-focused supermarket celebrating diversity and cultural richness.
Thank you for choosing Beauty by Belle, where culture and quality meet. We appreciate your trust in our Afro-Caribbean haven.